Terms of Service

Who you are contracting with

Flashbox Tecnologia LTDA, registered under 59.893.021/0001-26, at Av. Paulista, 1106, sala 1, andar 16, São Paulo/SP, operating the Plora brand at plora.travel.

What you get

A travel itinerary tailored to the answers you provide, delivered as a designed PDF and as an online version. It includes a day-by-day plan, recommendations for places to eat and visit, a directory of the places mentioned, and practical tips for the destination.

One purchase produces one itinerary for one trip.

Price and payment

The price is shown before you pay and charged once. There is no subscription and no recurring charge. Payment is processed by Stripe. Your order is confirmed when Stripe confirms the payment.

Delivery

Itineraries are usually ready in around ten minutes. This is an estimate, not a guarantee. You do not need to keep the page open, and we email you when it is ready.

If generation fails, we will either produce your itinerary or refund you in full.

Cancellation and refunds

You may request a full refund within 7 days of purchase, including after your itinerary has been delivered. Write to us and we will process it.

This mirrors the right of withdrawal that Brazilian consumer law grants for online purchases, and we extend it to every buyer regardless of country.

What an itinerary is, and what it is not

Your itinerary is a researched recommendation. It is not a booking, a reservation, or a travel agency service. We do not book flights, hotels, restaurants, tickets, or transport on your behalf, and we are not a party to anything you book.

Opening hours change, restaurants close, and prices move. We research your destination at the time of writing, but you should confirm anything time-sensitive before relying on it.

Decisions about your trip, including whether a suggested activity suits your health, ability, or safety, are yours.

The information you give us

The quality of your itinerary depends on the accuracy of your answers. Please give us real dates, real traveller counts, and real restrictions, particularly dietary and accessibility ones. We build on what you tell us.

Use of your itinerary

The itinerary is yours to use for your trip. Share it with the people travelling with you, print it, and keep it. What you may not do is resell it, republish it publicly, or use it to build a competing product.

The design, templates, and underlying system remain ours.

Limits of our responsibility

We are responsible for delivering the itinerary you paid for. We are not responsible for what happens on your trip, for third parties you book with, or for losses arising from travel disruption, closures, or your own decisions.

Nothing here limits rights that consumer law gives you and that cannot be waived.

Governing law

These terms are governed by the laws of Brazil, with the courts of São Paulo/SP having jurisdiction, without prejudice to the consumer's right to bring proceedings in their own domicile.

Contact

Questions about these terms go to suporte@flashbox.ai.